Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Measure your customers’ satisfaction and your support team’s performance. You can even measure your entire organization’s performance against [...]
Zoho CRM, bring all your conversations into one place, and make the most of your interactions at a moment’s notice. Meet your customers, no matter the medium. Connect via phone, live chat, email, social media, and in person.Use analytics and reports for detailed metrics about your team’s performance and your customers’ life cycle. Generate more sales with automation features, workflows, and advanced reporting. Zoho CRM’s multichannel support means you can interact with them the way they want, from on the phone to live chat, or email and social media. Keep track of all the conversations in a single place while following your own [...]
Nimble tracks the complete history you and your contact share—on every channel. Take actions, send messages from within Nimble or without: use Gmail, Outlook, or Hootsuite widgets to take Nimble everywhere your workflow takes you.Nimble keeps you organized and on track. Set Stay in Touch Reminders and use the Mark as Important star system to keep important communications front and center.. With Nimble as your wingman, nothing falls through the cracks.
Nimble automatically fills out the contact record from just a name and email. It’s like magic—Less data entry for you. Nimble analyzes shared interests (topics, keywords) [...]
Meltwater helps companies make better, more informed business decisions based on insights from the outside. More than 24,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition.
Monitor track your brand, your competition, and relevant news as it unfolds in real time. Analyze monitors which campaigns worked and which ones didn’t? Build your own dashboards and measure your success. Engage build and maintain meaningful relationships, whether you’re [...]
FloPath Automatic Logistics has selected its 3G-TM transportation management system (TMS). FloPath will leverage 3G-TM to provide transport and logistics customers with a comprehensive, Tier 1 TMS that supports the complete “order to settlement” lifecycle.By leveraging one scalable platform and the same data throughout the application, FloPath customers will react profitably and quickly to the dynamic transportation logistics environment, resulting in lower freight expense; improved shipment efficiency; increased shipment visibility; and greater financial transparency. In addition, the 3G-TM integration hub allows FloPath to integrate customers in a [...]