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April 26, 2015

Companies Moving Toward Modern Customer Service

Companies Moving Toward Modern Customer Service : Forbes Insights study that examined the adoption of modern customer service best practices. Commissioned by Oracle, surveyed 415 customer service executives, from organizations representing 10 different industries. The study shows that while companies are investing in new technologies to realize the business benefits of modern customer service best practices, the majority of organizations (62 percent) still fail to grasp the full importance and impact customer service can have when it is an organization-wide strategic goal.

And although 88 percent of respondents believe [...]