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Radial

by December 28, 2016
Overview
Summary

Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.

Category

Warehousing, Logistics, and Fulfillment Service Providers

Features

Omnichannel Technology
Retail Order Management
Store Fulfillment Dropship Manager
Payments, Fraud & Tax
Customer Service Tools
Analytics

Fulfillment & Freight Solutions
Inbound, outbound and reverse logistics expertise
Freight Management Solutions to drive speed
Purpose-built, multi-category
B2C fulfillment
Central, regional and multichannel
fulfillment options
Tightly integrated with web store and call center
13M square feet of global fulfillment capacity
Warehouse and transportation management
Differentiated services and customizations
Value added services including custom assembly and packaging, personalization,
embroidery, inserts
Shipping to 85 plus countries from US fulfillment centers

Payments, Tax & Fraud
Comprehensive, out-of-the-box solution
End-to-end payments processing management
End-to-end fraud risk management
End-to-end tax management
Real-time authorizations
Authentication
Alternative payment processing
Settlement and reconciliation
Rule management, analysis, and pattern detection
Chargeback management
Cross-border payments processing
PCI-DSS level 1 compliant
Onboarding and setup
Contract management / compliance setup
Financial compliance
Comprehensive reporting
24x7 systems processing, systems monitoring and support
24x7 order review

Customer Care
Scalable languages, technology
and tools
Inbound, outbound and revenueenhancing
services
Phone, email, IVR, chat and
social media support
Business intelligence analysis
and reporting
24/7 customer service operations
Flexible staffing and customized
service levels
Learning Management Systems
for training
Agent recruiting, hiring and training
Quality monitoring and assurance

License

Proprietary Software

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Radial

Radial helps retailers and brands deliver a seamless online, mobile, and in-store shopping experience that drives business results.Radial Omnichannel Technology is a modular, cloud-based suite of technology and tools that can be deployed as a comprehensive suite or one module at a time to connect all of user’s supply to all of user’s demand. The suite includes intelligent Retail Order Management, Store Fulfillment, Dropship Manager,Payments, Fraud & Tax, Customer Service Tools, and Analytics. With the fastest time to market, Radial Omnichannel Technology is the only high-scale, cloud-based solution backed by experienced retail practitioners that simplify the complexity, lower total cost of ownership and protect existing technology investments. Benefits of Radial Omnichannel Technology are: Integrates with any eCommerce platform; Optimizes enterprise-wide inventory; Reduces omnichannel complexity; Delivers speed to market; Preserves investments in existing IT resources; Shrinks omnichannel enablement costs; Turns stores into strategic fulfillment centers; Increases order conversions; Offers low risk product expansion.

Radial provides clients with proprietary Fulfillment and Freight Solutions that ensure faster delivery to consumers, extends order cut-offs during holidays, and improves efficiency and cost savings. Radial’s proprietary Freight Solutions ensure faster delivery, extend order cut-offs and create shipping that is more efficient.Radial Payments, Tax & Fraud is a fully outsourced solution that delivers combination of people, process, and technology for end-to-end payment and risk management. This comprehensive payments-as-a-service solution handles all aspects of payment, fraud and tax processing, leveraging enterprise systems, industry leading methods and providing best-in-industry results. This solution is fully integrated with Radial Retail Order Management solution, or it can be deployed as a standalone module with any third-party order management solution.Radial provides a broad range of expertise in consumer satisfaction, continuous improvement through business insights and analysis, and proactive revenue enhancing programs.

Radial

Rating
Our Rating
User Rating
Core Functionality
7.6
Ease of use
7.6
Advanced Features
7.6
Integration
7.6
Customer Support
7.6
Renew & Recommend
Bottom Line

Streamline order and inventory management across distribution centers and suppliers while protecting margins and ensuring customer satisfaction. Scalable fulfillment and transportation services ensure orders are shipped faster and on brand, delivered where and when desired while optimizing costs.

7.6
Our Rating
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Core Functionality
Ease of use
Advanced Features
Integration
Customer Support
Renew & Recommend

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