Top 30 Free and Open Source Customer Relationship Management (CRM) Software
Top 30 Free and Open Source CRM Software: Customer relationship management software manages the business interactions with current and future customers using technology to organize, automate and synchronize sales, marketing, customer service, and technical support business process in an organization. There are many open source CRM software solutions available as alternative to proprietary CRM software with similar features and functionalities. In open source CRM software, the source code is available with a license and these are very often developed in a public, and collaborative manner.
Vtiger CRM, SuiteCRM, Sugar CRM, hipergate, xTuple CRM, Group-Office, openCRX, EspoCRM, Zurmo, EPESI, asterCRM, Grass CRM, Webworks CRM, CiviCRM, X2Engine, opentaps, Dolibarr ERP & CRM, VIENNA,Tine 2.0,Fat Free CRM, Odoo CRM, OroCRM, MyITCRM, Deskera CRM, EBI Neutrino, SplendidCRM, ERP5, EPESI CRM,JFire, and Anteil CRM are some of the open source CRM software in no particular order.
Top 30 Free and Open Source Customer Relationship Management (CRM) Software
Vtiger CRM is an open source CRM software which empower the sales teams with tools that teach them more about their customers and help them build lasting customer relationships from anywhere in the world. Vtiger CRM provide end to end sales cycle management from campaigns, leads, potentials, quotes, invoices and support automation using a customer portal and support tickets. Data can be imported and exported via CSV files, web-to-lead forms, reports & customizable user dashboards and provides a role based access control.
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. SuiteCRM is completely open source and follows an open source development and business model. SuiteCRM is an open source alternative to SalesForce Professional, Microsoft Dynamics and SugarCRM Professional Edition.
3. Sugar CRM
Sugar CRM is an open source CRM solution which automates the core sales, customer service and marketing processes. Sugar CRM supports the core CRM functionality includes sales automation, marketing campaigns, support cases, email, calendaring and more.
hipergate is an open source web based free application suite for CRM. It provide Java CRM and GroupWare suite including the features for sales automation, customer service, intranet, email marketing, content management, bug tracker, project manager, social networks integration, webmail, calendar, forums, file sharing.
xTuple CRM is an open source CRM software which covers much more than just customers. Provides integrated Opportunity Management which tracks pre-sales activity, basic Project Management with the ability to associate Quotes, Sales Orders, Work Orders and Purchase Orders with individual Projects.xTuple’s CRM allows to organize, synchronize and manage ALL of your business contacts and communications, including sales and marketing opportunities, customer incident management, to-do lists and projects, and more.
Group-Office is an enterprise CRM and groupware tool with features such as email client, share projects, calendars, files and e-mail online with co-workers and clients. It is easy to use and fully customizable.
openCRX is a professional CRM service deployable to all major platforms and is multi-entity enabled, scalable, a real enterprise-class CRM-solution that runs on Apache TomEE
EspoCRM is a web based open source CRM web application that allows to see, enter and evaluate all the company relationships regardless of the type. People, companies, projects or opportunities in an intuitive interface. Features include contact Management. Calendar, custom fields and LDAP Authentication.
Zurmo is an Open Source Customer Relationship Management (CRM) application that is mobile, social, and gamified. Features include contact management, activity management, deal tracking, gamification and social collaboration.
EPESI is a CRM web application for managing business information, store, organize, process, link and share records between people within a single company or organization.The standard features include CRM modules like shared calendar, tasks and address book, an integrated e-mail client, advanced permission system, easy form filling (Click2Fill), record change tracking (Watchdog) and full record history.
asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .
12. Grass CRM
Grass CRM is an open source Java system, its target is to provide the best open source CRM system to all end user, and it’s open for all developers who are willing to add or enhance this system. Features include end to end sales cycle management from campaigns, leads, Opportunity, data import & export via CSV files and role based access control.
13. Webworks CRM
Webworks CRM is an open source CRM software with features such as client management, sales, project management and time tracking.
CiviCRM is web-based, open source, Constituent Relationship Management (CRM) software geared toward meeting the needs of non-profit and other civic-sector organizations.
X2Engine is an open source, compact Marketing, Sales and Customer Service application which is powered by an easy to use workflow engine. X2Engine provides flexible search and sort capabilities, import the contacts, capture them directly from the web, or input them manually, streamlined data entry form. Provides an easy to create sales opportunities, assign them to users, and associate them with contacts and/or accounts.
opentaps Open Source ERP + CRM is a fully integrated application suite that brings together top-tier open source projects to help you manage your business more effectively. opentaps CRM2 brings together your emails, tweets, discussions, and tasks directly with your orders and invoices without any software to install.
Dolibarr ERP & CRM is an open source easy to use web software to manage your business such as contacts, invoices, orders, products, stocks, agenda, emails.
18.VIENNA Advantage ERP/CRM
VIENNA Advantage ERP/CRM is an open source ERP/CRM software which provides standard ERP functionalities such as Financial Management, Inventory Management, Order Management, CRM, Helpdesk & Support, Time & Expense management, Project Management, Marketing and many more modules.
Tine 2.0 is an Open Source Groupware solution which combines classical email and calendar functions with field specific applications. Features include internal communication, management of appointments, tasks and contacts easier for a wide range of users.
20. Fat Free CRM
Fat Free CRM is an open source Ruby on Rails-based customer relationship management platform. Features include group collaboration, campaign and lead management, contact lists, and opportunity tracking.
21. Odoo CRM
Odoo offers a full suite of open source business apps that fits the needs of large and small companies. Odoo CRM helps to track leads, close opportunities and to get accurate forecasts.
OroCRM is an easy to use, open source CRM with built in marketing automation tools for for both sales and marketing. OroCRM is a CRM system with a single view of customer across all sales channels and campaigns.
23. MyIT CRM
MyITCRM provides business the tools to maintain and track your customers information and work orders, payments made, invoicing, employees and jobs in the Service and Repairs Business Industry.
25. Deskera CRM
Deskera Customer Relationship Management Software offers a web based CRM solution that provides an organization with a single view of its customers and helps automating critical sales processes – from leads qualification to promotional campaigns.
26. EBI Neutrino
EBI Neutrino is a simple CRM / ERP System which helps managing customer relations and resources in a symple way, the system gives the possibility to work with records in a structured environment.
SplendidCRM Community Edition includes the core CRM features, such as Accounts, Contacts and Leads, but it excludes advanced features, such as Reporting and Order management.
ERP5 is a full featured high end Open Source used for mission critical ERP / CRM / MRP / SCM / PDM applications by industrial organisations and government agencies.
28. EPESI CRM
EPESI CRM is a free and open source software that is useful in any business which allows to organize customer data and helps with managing tasks, meetings and other activities. It can be easily extended with multiple functionalities.
JFire is a comprehensive, free and powerful open-source ERP solution with many ready-to-use features for trading and billing, business analysis, issue tracking, customer relationship management (CRM).
30. Anteil CRM
Anteil CRM software offers a variety of basic features to help any business manage and improve its customer relationships. Features include consolidated account information, contact manager, sales opportunity manager, campaign manager, event manager.Anteil CRM
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